REFUND POLICY

At InkCraft Hub, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may or may not be granted. By purchasing our services, you acknowledge and agree to the terms set forth below.

1. Discounts and Promotional Offers

Unless otherwise required by applicable law, services purchased under promotional offers, special discounts, or limited-time campaigns are not eligible for refunds.

2. Client Engagement with the Project

Once a client actively participates in the project by requesting revisions, design changes, approvals, or providing additional instructions, the project is considered to be in progress. At this stage, the service is no longer eligible for a refund.

3. Creative Brief and Client Responsibilities

Clients are responsible for providing a complete and accurate creative brief, along with any required materials needed to begin the project. Failure to provide sufficient information may delay the project but does not qualify the client for a refund.

4. Design Approval

Once the client approves any design, concept, draft, or creative direction, that approval is considered final. No refunds will be issued after design approval has been granted.

5. Delivery of Final Files

Once the final project files have been delivered to the client, the project is deemed completed and fulfilled. Refund requests submitted after final delivery will not be accepted.

6. Website Development

For website development services, once development has commenced following the client's design approval, the service becomes non-refundable.

7. Client Communication Delays

If a client fails to respond to requests for information or approvals for more than fourteen (14) business days, InkCraft Hub reserves the right to place the project on hold or cancel it. Such cancellations shall not qualify for a refund.

8. Non-Service-Related Refund Requests

Refunds will not be granted for reasons unrelated to the quality or delivery of our services, including but not limited to:

• Business closure or change in business plans.

• Partner or internal disputes.

• Financial difficulties.

• Change of mind after purchase.

• Failure to use the purchased service.

9. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting InkCraft Hub to resolve the matter constitutes a breach of our Terms and Conditions. We reserve the right to suspend or terminate all services immediately. Refunds will not be issued in such cases.

10. Non-Refundable Services

The following services are strictly non-refundable:

• Domain registration and hosting services.

• Search Engine Optimization (SEO).

• Social Media Management and Administration.

• Copyright registration services.

• Trademark registration services.

• Any services provided through third-party vendors or suppliers.

InkCraft Hub is unable to issue refunds for services purchased from third-party providers, as their services are governed by their own policies and terms.

11. Cancellation Before Project Commencement

Clients may request cancellation before work has commenced. Refund eligibility will be determined based on any administrative costs, research, planning, consultations, or work already completed. InkCraft Hub reserves the right to issue either a full or partial refund at its sole discretion.

12. Installment Payment Plans

Services purchased under an installment or payment plan are non-refundable. By choosing an installment arrangement, the client agrees to pay the full project amount according to the agreed payment schedule. Once the project has commenced, cancellations, refunds, or credits will not be provided.

13. Third-Party Delays

InkCraft Hub shall not be held responsible for delays caused by third-party platforms, including but not limited to hosting providers, domain registrars, search engines, social media platforms, payment gateways, or government agencies. Such delays do not qualify for refunds.

14. Refund Eligibility

Refund requests may be considered only under the following circumstances:

• A duplicate payment has been made.

• A billing error has occurred.

• The project has not commenced.

• InkCraft Hub is unable to provide the agreed service.

• Any other circumstances approved solely at the discretion of InkCraft Hub.

15. Refund Processing Time

If a refund request is approved by InkCraft Hub, the refund will be processed using the original payment method whenever possible. Please allow up to twenty-five (25) business days for the refund to be processed and reflected in your account. Processing times may vary depending on your payment provider, bank, or financial institution.

16. Policy Updates

InkCraft Hub reserves the right to update, modify, or revise this Refund Policy at any time without prior notice. Any changes made to this policy will become effective immediately upon being published on this website. Clients are encouraged to review this policy periodically to remain informed about our refund terms and conditions.

17. Contact Us

If you have any questions regarding this Refund Policy or wish to discuss your refund eligibility, please contact our support team using the contact information available on our website. We will review each request fairly and respond as promptly as possible.